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Cloud Telephony Service Trends and Forecast
The future of the global cloud telephony service market looks promising with opportunities in the BFSI, government, telecom & IT, healthcare, media & entertainment, and retail markets. The global cloud telephony service market is expected to reach an estimated $39.6 billion by 2030 with a CAGR of 9.5% from 2024 to 2030. The major drivers for this market are transformation of telecom companies from conventional to IP networks, rising adoption of remote working policies, and growing demand of cloud services across the globe.
A more than 150-page report is developed to help in your business decisions. Sample figures with some insights are shown below.
Cloud Telephony Service by Segment
The study includes a forecast for the global cloud telephony service by deployment model, network, end use, and region.
Cloud Telephony Service Market by Deployment Model [Shipment Analysis by Value from 2018 to 2030]:
• Cloud
• Hosted
Cloud Telephony Service Market by Network [Shipment Analysis by Value from 2018 to 2030]:
• Public Switched Telephone Network
• Voice Over Internet Protocol
Cloud Telephony Service Market by End Use [Shipment Analysis by Value from 2018 to 2030]:
• BFSI
• Government
• Telecom & IT
• Healthcare
• Media & Entertainment
• Retail
• Others
Cloud Telephony Service Market by Region [Shipment Analysis by Value from 2018 to 2030]:
• North America
• Europe
• Asia Pacific
• The Rest of the World
List of Cloud Telephony Service Companies
Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies cloud telephony service companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the cloud telephony service companies profiled in this report include-
• Dialpad
• 8X8
• Go 2 Market
• Broadsoft
• Knowlarity Communications
• Avoxi
• Exotel Techcom
• Microsoft
• Leadnxt
• Cisco Systems
Cloud Telephony Service Market Insights
Lucintel forecasts that voice over internet protocol will remain the larger segment over the forecast period because it offers a number of benefits, including affordable network services and an intuitive interface that promotes improved communication.
North America is expected to witness highest growth over the forecast period due to growing use of hosted cloud phone services for voice-over-internet protocol (VoIP) calls, online meetings, video conferencing, and other business-related tasks by both consumers and businesses in this region.
Features of the Global Cloud Telephony Service Market
Market Size Estimates: Cloud telephony service market size estimation in terms of value ($B).
Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.
Segmentation Analysis: Cloud telephony service market size by deployment model, network, end use, and region in terms of value ($B).
Regional Analysis: Cloud telephony service market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
Growth Opportunities: Analysis of growth opportunities in different deployment model, network, end use, and regions for the cloud telephony service market.
Strategic Analysis: This includes M&A, new product development, and competitive landscape of the cloud telephony service market.
Analysis of competitive intensity of the industry based on Porter’s Five Forces model.
FAQ
Q.1 What is the cloud telephony service market size?
Answer: The global cloud telephony service market is expected to reach an estimated $39.6 billion by 2030.
Q.2 What is the growth forecast for cloud telephony service market?
Answer: The global cloud telephony service market is expected to grow with a CAGR of 9.5% from 2024 to 2030.
Q.3 What are the major drivers influencing the growth of the cloud telephony service market?
Answer: The major drivers for this market are transformation of telecom companies from conventional to IP networks, rising adoption of remote working policies, and growing demand of cloud services across the globe.
Q4. What are the major segments for cloud telephony service market?
Answer: The future of the global cloud telephony service market looks promising with opportunities in the BFSI, government, telecom & IT, healthcare, media & entertainment, and retail markets.
Q5. Who are the key cloud telephony service market companies?
Answer: Some of the key cloud telephony service companies are as follows:
• Dialpad
• 8X8
• Go 2 Market
• Broadsoft
• Knowlarity Communications
• Avoxi
• Exotel Techcom
• Microsoft
• Leadnxt
• Cisco Systems
Q6. Which cloud telephony service market segment will be the largest in future?
Answer: Lucintel forecasts that voice over internet protocol will remain the larger segment over the forecast period because it offers a number of benefits, including affordable network services and an intuitive interface that promotes improved communication.
Q7. In cloud telephony service market, which region is expected to be the largest in next 5 years?
Answer: North America is expected to witness highest growth over the forecast period due to growing use of hosted cloud phone services for voice-over-internet protocol (VoIP) calls, online meetings, video conferencing, and other business-related tasks by both consumers and businesses in this region.
Q.8 Do we receive customization in this report?
Answer: Yes, Lucintel provides 10% customization without any additional cost.
This report answers following 11 key questions:
Q.1. What are some of the most promising, high-growth opportunities for the cloud telephony service market by deployment model (cloud and hosted), network (public switched telephone network and voice over internet protocol), end use (BFSI, government, telecom & IT, healthcare, media & entertainment, retail, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
Q.2. Which segments will grow at a faster pace and why?
Q.3. Which region will grow at a faster pace and why?
Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
Q.5. What are the business risks and competitive threats in this market?
Q.6. What are the emerging trends in this market and the reasons behind them?
Q.7. What are some of the changing demands of customers in the market?
Q.8. What are the new developments in the market? Which companies are leading these developments?
Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?
For any questions related to Cloud Telephony Service Market, Cloud Telephony Service Market Size, Cloud Telephony Service Market Growth, Cloud Telephony Service Market Analysis, Cloud Telephony Service Market Report, Cloud Telephony Service Market Share, Cloud Telephony Service Market Trends, Cloud Telephony Service Market Forecast, Cloud Telephony Service Companies, write Lucintel analyst at email: helpdesk@lucintel.com. We will be glad to get back to you soon.
Table of Contents
1. Executive Summary
2. Global Cloud Telephony Service Market : Market Dynamics
2.1: Introduction, Background, and Classifications
2.2: Supply Chain
2.3: Industry Drivers and Challenges
3. Market Trends and Forecast Analysis from 2018 to 2030
3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
3.2. Global Cloud Telephony Service Market Trends (2018-2023) and Forecast (2024-2030)
3.3: Global Cloud Telephony Service Market by Deployment Model
3.3.1: Cloud
3.3.2: Hosted
3.4: Global Cloud Telephony Service Market by Network
3.4.1: Public Switched Telephone Network
3.4.2: Voice Over Internet Protocol
3.5: Global Cloud Telephony Service Market by End Use
3.5.1: BFSI
3.5.2: Government
3.5.3: Telecom & IT
3.5.4: Healthcare
3.5.5: Media & Entertainment
3.5.6: Retail
3.5.7: Others
4. Market Trends and Forecast Analysis by Region from 2018 to 2030
4.1: Global Cloud Telephony Service Market by Region
4.2: North American Cloud Telephony Service Market
4.2.2: North American Cloud Telephony Service Market by End Use: BFSI, Government, Telecom & IT, Healthcare, Media & Entertainment, Retail, and Others
4.3: European Cloud Telephony Service Market
4.3.1: European Cloud Telephony Service Market by Network: Public Switched Telephone Network and Voice Over Internet Protocol
4.3.2: European Cloud Telephony Service Market by End Use: BFSI, Government, Telecom & IT, Healthcare, Media & Entertainment, Retail, and Others
4.4: APAC Cloud Telephony Service Market
4.4.1: APAC Cloud Telephony Service Market by Network: Public Switched Telephone Network and Voice Over Internet Protocol
4.4.2: APAC Cloud Telephony Service Market by End Use: BFSI, Government, Telecom & IT, Healthcare, Media & Entertainment, Retail, and Others
4.5: ROW Cloud Telephony Service Market
4.5.1: ROW Cloud Telephony Service Market by Network: Public Switched Telephone Network and Voice Over Internet Protocol
4.5.2: ROW Cloud Telephony Service Market by End Use: BFSI, Government, Telecom & IT, Healthcare, Media & Entertainment, Retail, and Others
5. Competitor Analysis
5.1: Product Portfolio Analysis
5.2: Operational Integration
5.3: Porter’s Five Forces Analysis
6. Growth Opportunities and Strategic Analysis
6.1: Growth Opportunity Analysis
6.1.1: Growth Opportunities for the Global Cloud Telephony Service Market by Deployment Model
6.1.2: Growth Opportunities for the Global Cloud Telephony Service Market by Network
6.1.3: Growth Opportunities for the Global Cloud Telephony Service Market by End Use
6.1.4: Growth Opportunities for the Global Cloud Telephony Service Market by Region
6.2: Emerging Trends in the Global Cloud Telephony Service Market
6.3: Strategic Analysis
6.3.1: New Product Development
6.3.2: Capacity Expansion of the Global Cloud Telephony Service Market
6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Cloud Telephony Service Market
6.3.4: Certification and Licensing
7. Company Profiles of Leading Players
7.1: DIALPAD
7.2: 8x8
7.3: Go 2 Market
7.4: BroadSoft
7.5: Knowlarity Communications
7.6: AVOXI
7.7: Exotel Techcom
7.8: Microsoft
7.9: LeadNXT
7.10: Cisco Systems
.
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Lucintel has been in the business of market research and management consulting since 2000 and has published over 1000 market intelligence reports in various markets / applications and served over 1,000 clients worldwide. This study is a culmination of four months of full-time effort performed by Lucintel's analyst team. The analysts used the following sources for the creation and completion of this valuable report:
In-depth interviews of the major players in this market
Detailed secondary research from competitors’ financial statements and published data
Extensive searches of published works, market, and database information pertaining to industry news, company press releases, and customer intentions
A compilation of the experiences, judgments, and insights of Lucintel’s professionals, who have analyzed and tracked this market over the years.
Extensive research and interviews are conducted across the supply chain of this market to estimate market share, market size, trends, drivers, challenges, and forecasts. Below is a brief summary of the primary interviews that were conducted by job function for this report.
Thus, Lucintel compiles vast amounts of data from numerous sources, validates the integrity of that data, and performs a comprehensive analysis. Lucintel then organizes the data, its findings, and insights into a concise report designed to support the strategic decision-making process. The figure below is a graphical representation of Lucintel’s research process.
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